FAQ
Shipping & Delivery Times
One-time shipping flat rate per order. Accessories are light and fall into a cheaper category; if combined with a set, the set shipping flat rate automatically applies (excluding puzzles). Our shipping costs are fairly tiered by weight and product type.
Please note: All specified times are estimates. Production and shipping begin after your order is received. Diamond Paintings are ordered together every Saturday.
• Diamond Painting: up to 9 weeks
• Wooden Puzzles (Premium): approx. 2-5 business days,
• Jigsaw Puzzles: approx. 7-14 business days
• Accessories (for in-stock items): approx. 2-5 business days
• Cover Minders: up to 3 weeks
Note for international shipments
Since July 3, 2026, for orders to countries outside the European Union, all applicable import duties, customs, and taxes are calculated and paid during the checkout process.
Therefore, you will incur no additional customs, tax, or import fees upon delivery.
Important Note:
- All products are individually produced only after an order is placed, so you receive a fresh, high-quality set.
- Only a few selected items (e.g., accessories or promotional goods) are already in stock and can be shipped faster.
- During promotions or for pre-orders, longer delivery times may occur.
Personalizations — Process & Prices
We offer various options to personalize your order.
Process:
1. Select the appropriate product from the "Your Custom Product" category, click the "Inquire" button, and fill in all information/image, or
- Send an email to info@artifeystudio.com with your own photo or a description of your desired image.
2. We will create a preview or artist's image suggestions and send them for selection and approval. If your image is not pixelable or the result would be poor, we will also inform you.
3. After your confirmation and order, production begins.
Surcharges:
• Standard Personalization: +10 €
• Customer request / individual composition (first image): +30 €
• Each additional image in the same order: +20 €
Notes:
• Personalized products and custom motifs are excluded from cancellation (except in case of production defects).
• Preview motif creation takes approx. 3-5 business days.
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Can any motif be used for any product?
• Diamond painting motifs can usually also be implemented for puzzles, cross-stitch, or Cover Minders.
• Not every motif is suitable for diamond painting. Some motifs may not be pixelable.
• We will review your motif upon upload and provide honest feedback.
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Complaints & Missing Parts
Should anything be missing or damaged in your order:
1. Missing stones / drills:
• Send us photos + order number to info@artifeystudio.com within 7 days of receipt.
• We will send a replacement or supplementary delivery.
2. Damaged goods (canvas, puzzle, Cover Minder, etc.):
• Please also report with photos + order number.
• We will arrange for a replacement delivery or refund.
3. Incorrect delivery / incomplete:
• Please contact us immediately with proof.
Processing: usually within 7-14 business days.
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Safety & Usage
• Diamond Painting, Puzzles & Cross-stitch contain small parts: Not suitable for children under 3 years (choking hazard).
• Supervision recommended for children & adolescents.
• Accessories (wax, pens, tweezers): do not put in mouth, do not leave unattended.
• Cover Minders: contain magnets – please keep away from toddlers, pacemakers, and sensitive devices.
• Workspace: Clean, dry, and well-lit. Avoid direct sunlight.
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Care & Storage
• Diamond Painting: Finished pictures can be framed or sealed.
• Puzzles: Remove dust with a soft cloth, do not clean wet.
• Cross-stitch / Paint by Numbers: Protect from moisture, fix/frame after completion.
• Cover Minders: Clean with a soft cloth, do not drop.
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Returns & Cancellation
• Standard products (not personalized): Returns possible according to legal requirements (observe withdrawal period).
• Personalized products: Excluded from cancellation, except in cases of production defects or transport damage.
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Invoices & Taxes
VAT ID No. DE455592592
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Contact & Support
📧 info@artifeystudio.com
Response time: approx. 24–48h on business days.
Always include: order number + meaningful photos in case of problems.
