FAQ

Shipping & Delivery Times

One-time shipping fee per order. Accessories are lightweight and fall into a lower price category; when combined with a set, the set's shipping fee automatically applies (excluding puzzles). Our shipping costs are fairly staggered by weight and product type.


Please note: All stated times are estimates. Production and shipping begin after your order is received; Diamond Paintings are ordered together every Saturday.
• Diamond Painting: up to 9 weeks
• Paint by Numbers (Artist Motifs): up to 3 weeks, coming soon,
• Wooden Puzzles (Premium): approx. 2-5 business days,
• Jigsaw Puzzles: approx. 7-14 business days
• Accessories (for stock items): approx. 2-5 business days
• Cover Minders: up to 3 weeks

Note for international shipments
Please note that for deliveries outside the European Union, additional costs may arise due to import duties, customs, or taxes. These fees are not levied by us and must be borne by the recipient.
For more information on the exact costs and procedures, please contact your local customs office directly.

Important note:

  • All products are produced individually only after an order is placed, so you receive a fresh, high-quality set.
  • Only a few selected items (e.g., accessories or promotional goods) are already in stock and can be shipped faster.
  • During promotions or pre-orders, longer delivery times may occur.

Personalizations — Process & Prices

We offer various ways to personalize your order.

Process:
1. Select the appropriate product from the "Your Custom Product" category, click the "Inquire" button, and fill in all information/image, or
- Send an email to info@artifeystudio.com with your own photo or description of your desired image.
2. We will create a preview or artist image suggestions and send them for selection and approval. If your image is not suitable for pixelation or the result is poor, we will also inform you.
3. After your confirmation and order, production begins.

Surcharges:
• Standard personalization: +10 €
• Customer request / individual composition (first image): +30 €
• Each additional image in the same order: +20 €

Notes:
• Personalized products and custom-designed motifs are excluded from cancellation (except for production defects).
• Preview motif creation takes approx. 3–5 business days.

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Can every motif be used for every product?
• Diamond Painting motifs can usually also be used for puzzles, cross-stitch, or cover minders.
• Not every motif is suitable for Diamond Painting. Some motifs unfortunately cannot be pixelated.
• We check your motif upon upload and provide honest feedback.

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Complaints & Missing Parts

Should anything be missing or damaged in your order:
1. Missing stones / drills:
• Send us photos + order number to info@artifeystudio.com within 7 days of receipt.
• We will send a replacement or supplementary delivery.
2. Damaged goods (canvas, puzzle, cover minder etc.):
• Please also report with photos + order number.
• We will arrange for a replacement delivery or refund.
3. Incorrect delivery / incomplete:
• Please contact us immediately with proof.

Processing: usually within 7–14 business days.

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Safety & Usage
• Diamond Painting, Puzzles & Cross Stitch contain small parts: Not suitable for children under 3 years (choking hazard).
• Supervision recommended for children & adolescents.
• Accessories (wax, pens, tweezers): do not put in mouth, do not leave unattended.
• Cover Minders: contain magnets – please keep away from small children, pacemakers, and sensitive devices.
• Workspace: Clean, dry, and well-lit. Avoid direct sunlight.

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Care & Storage
• Diamond Painting: Finished pictures can be framed or sealed.
• Puzzles: Remove dust with a soft cloth, do not wet clean.
• Cross Stitch / Paint by Numbers: Protect from moisture, fix/frame after completion.
• Cover Minders: Clean with a soft cloth, do not drop.

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Returns & Cancellations
• Standard products (not personalized): Return possible according to legal regulations (observe cancellation period).
• Personalized products: Excluded from cancellation, except for production defects or transport damage.

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Invoices & Taxes

VAT ID No. DE455592592

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Contact & Support

📧 info@artifeystudio.com
Response time: approx. 24–48h on business days.

Please always provide: Order number + meaningful photos for problems.